Privacy policy

This policy explains what personal information Spray Foam Removal Network collects through this website, why we collect it, who receives it and what rights you have. It applies to anyone who sends an enquiry or uses the site.

Who we are

Spray Foam Removal Network is a free enquiry-matching service run by Oakland Grove Ltd, a company registered in England and Wales. For UK data protection law, Oakland Grove Ltd is the data controller for the information you send through this site. We do not remove spray foam ourselves. We pass your enquiry to an independent contractor.

Therefore, to contact us about your data, use the enquiry form and say that your message is a data protection request. We do not publish an email address or phone number on this site.

What we collect

When you send an enquiry, we collect the details you type into the form. For example, these are your name, your phone number, your postcode and address, the service you want and any notes you add. We also receive the date and time of the enquiry.

However, please do not put sensitive details in the notes box, such as health or financial information. We do not need them to match you with a contractor.

However, if you only browse the site, we do not ask you for personal information. We may use cookies and similar technologies for site analytics and for your cookie choices. You can accept or decline non-essential cookies in the cookie banner, and you can change your choice later.

Why we use your information and our lawful basis

We use your details to match your enquiry to one pre-qualified removal contractor who covers your area, and to pass the enquiry to them so they can contact you. Our lawful basis is that this is necessary to take the steps you asked for before any contract is made, and that it is in our legitimate interests to run a matching service that you asked to use.

Additionally, we keep a record of each enquiry to deal with complaints, to prevent misuse and to meet our legal duties. Our lawful basis for this is our legitimate interests. Where we use non-essential cookies or analytics, our lawful basis is your consent.

Who receives your information

Because the contractor does the work, we share your enquiry with one contractor chosen for your area and the work you described. This is a third party, not part of Oakland Grove Ltd. Once they have your details they decide how to use them to contact you and to quote for the job, and they are responsible for that use under their own privacy policy. Please ask them how they store and use your information.

However, we may be paid by the contractor for passing an enquiry to them. We do not sell your details to anyone else and we do not pass them to other contractors.

In addition, we use service providers to run this site, such as web hosting and email delivery. They handle information only on our instructions. We may also disclose information where the law requires it.

How long we keep it

We keep enquiry records for up to 24 months because we can deal with queries and complaints and show how the service was used. We then delete them or remove the details that identify you. Contractors keep your details under their own retention rules.

Where your information is processed

Although we aim to keep information in the UK, our service providers may process information outside the UK. Where they do, we rely on safeguards that UK law accepts, such as the UK addendum to standard contractual clauses or an adequacy decision.

Your rights

For example, you have the right to ask for a copy of the information we hold about you, and to ask us to correct it or erase it. You can also ask us to restrict how we use it, object to our use of it, and ask for it in a portable format. Where we rely on your consent, you can withdraw it at any time.

Therefore, to use any of these rights, send us an enquiry marked as a data protection request. We will reply within one month. If you ask us to stop or erase your data, we will tell the contractor who received your enquiry. You may also complain to the Information Commissioner’s Office at ico.org.uk, although we hope you will let us put things right first.

Changes to this policy

Since our practices can change, we may update this policy from time to time. The latest version is always on this page, and we will change the wording when our practices change.